Returns

Welcome to Petals of Silk and Lace Collection of Luxury Brands

DEAR CUSTOMER

JUST BEFORE YOU BUY, please read our few useful notes, below:

Just before you start shopping, it may be a good idea to take note of a few points and reminders below to get an overall insight of the sizes, return policy etc, to help you to make better choices, as well as being informed on how to return items and where to find help.

We are here to help you and make sure that when you visit our online store, you have a lovely experience and enjoy browsing and or buying through our fantastic collections.

We are here to offer you all the assistance and information you need to make your selection and purchase with ease through a secure checkout. Should you need to contact us if you have a problem with your purchase, please find our details below.

RETURNS and EXCHANGE

Before you contact us to return or exchange an item, please have your order number ready.

Call us on Mobile Number +447985228736 /England, United Kingdom.

Email info@petalsofsilkandlace.co.uk

RETURN POLICY

You can return an item if it does not fit, if the item is defective or is not as described. All products displayed go through quality check with our supplier outlets before items are dispatched and shipped to our customers. However, if any of these occur, please inform us as soon as you receive your order.

Returns should be made as soon as possible and within 14 days from the day you receive your order.

For any other reasons, should the item not meet your particular specifications, please contact us by email or by calling us with the reasons for your return.

We will not accept any item which has been used or with the labels removed, and not in it's original packaging.

REFUND

Refunds will be made within 14 days of us receiving the unwanted items.

All refunds will be made via the original methods of payment when the order was made (Credit/Debit Card/PayPal). We reserve the right not process a refund or exchange on any item/s should they not be returned or found damaged, used, washed or with labels and Tags removed. Items should be returned in their original state.

SIZING CHARTS

For guidance, here are few important notes and suggestions that may assist you in finding your correct size and a comfortable fit.

Make sure that you check your size and have up to date measurements, specially if you lose or gain weight.

Consult our UK and International Sizes Charts on this site for specific brands as each garment pertains to the brand and line of products.

There are also international size charts available on the site: UK, USA, France, Italy, Spain, Belgium, EU, Australia, New Zealand.

BRA SIZE

It's always a good idea to have a professional measurement done if possible when purchasing lingerie and in particular Bras. This will give you more confidence and these steps may help avoid returning an item.

TRYING ON YOUR NEW UNDERWEAR

Please make sure that you try items over your underwear for hygiene purposes, and be mindful or make up and perfumes before you try underwear.

For Hygiene reasons and health regulations:

some items cannot be returned or exchanged, all Hosiery, under pants, briefs, unless they are in their original packages unopened or used, you still need to inform us in writing of the reasons for the return or exchange.

POSTING

Should you need to return an item, it is a good idea to choose a secure method of posting that provides you with a certificate or receipt of posting. Please check with your particular courier or posting service to get this information.

Please kindly note that we are not responsible for items lost or sent via unsecured post or a courier

Pricing information, descriptions or any errors and stock availability

There may be some errors within the site regarding stock availability, descriptions, pricing and some lines may not always be available. They may be discontinued by the supplier without a notice and sometimes manufactures may stop a line of production for many reasons. However, we will update you should this affect your order. We will try our best to help you as a valued customer.

For further information regarding order and any other query contact us on:

Mobile Telephone Number +447985228736 /England, United Kingdom
OR
Email us info@petalsofsilkandlace.co.uk